Conditions générales

1. Who you are agreeing with

Trotora is a trade name of MyPixel, a Dutch business registered with the Chamber of Commerce under number 69247935. References to 'we', 'us' or 'Trotora' mean MyPixel. Your agreement is concluded with MyPixel.

Business

MyPixel

Trade names

Trotora and BaseWire

Chamber of Commerce (KvK)

69247935

Postal address on request

Available via [email protected] or through the Dutch Chamber of Commerce register

Contact

[email protected]

If you use Trotora as a business customer (for example as a stable, company or event organiser) and we process personal data of your staff, clients or visitors on your behalf, our standard Data Processing Agreement at trotora.com/dpa forms an integral part of the agreement between you and us.

2. Eligibility and your account

You must be at least 16 years old to use Trotora. Trotora is not intended for anyone under 16 and they may not create an account.

You are responsible for keeping your login credentials confidential and for everything that happens through your account. Enable two-factor authentication where possible. One person, one account. You agree to provide accurate information and to keep your profile up to date.

3. Your content and intellectual property

You retain ownership of all content you create or upload on Trotora, including horse profiles, photos, posts and comments. We do not claim ownership of your content.

To run the platform we need a limited, non-exclusive licence to host, store, display, copy and transmit your content as needed to operate the service, deliver features you have requested, and back the data up. This licence ends when you delete the content or your account, except for copies retained in routine backups or where retention is required by law.

You confirm that you have the right to upload everything you post and that it does not infringe anyone else's rights. The Trotora name, logo, design, software and database remain our property or that of our licensors.

4. Acceptable use

When you use Trotora, you agree not to:

• Post illegal, abusive, hateful, harassing, sexually explicit or violent content.
• Glorify or facilitate animal cruelty, neglect or unsafe handling of horses.
• Impersonate someone else, including other riders, vets, stables or organisations.
• Spam, scrape, scrape-with-AI, or use the platform to send unsolicited marketing.
• Probe, scan or attempt to bypass security, rate-limits or moderation.
• Use the marketplace to sell prohibited goods or services or to defraud other users.
• Use AI features to generate medical or veterinary advice and present it as professional advice.

We may remove content, restrict access or terminate accounts that breach these rules. Where appropriate we may also report illegal content to the authorities.

5. Moderation, notices and appeals

Trotora moderates user-generated content. Moderation combines automated tools (image classification, text moderation, toxicity scoring) with human review. Final decisions involving sanctions are taken by people.

You can report content you believe is illegal or violates these terms via the report flow inside the app. If you don't have an account, you can use our public report form on the Notice-and-action page. We aim to acknowledge reports within 5 working days. Notices about illegal content can also be sent to [email protected].

If your content is removed, restricted or your account is suspended, you will receive an explanation and may appeal via the in-app appeal flow. Appeals are reviewed by someone other than the moderator who took the original decision.

6. Subscriptions, prices and refunds

Some features require a paid subscription. Prices and billing periods are shown before you subscribe. Subscriptions renew automatically until you cancel them; you can cancel at any time from your account settings.

After the first paid term, your subscription is cancellable monthly (in line with the Dutch 'Wet Van Dam'). Cancellation takes effect at the end of the current period, and you keep access until then.

If you are a consumer in the EU, you have a 14-day right of withdrawal after subscribing to a paid plan. You can withdraw by an unambiguous statement to [email protected]; you may use the EU model withdrawal form, but this is not required. We will refund within 14 days of receiving your withdrawal. If you want the service to start immediately, we ask for your express prior consent to delivery during the withdrawal period when you subscribe. If you then withdraw within the period, you pay a proportionate amount for the part of the service already provided; the right of withdrawal only lapses entirely once the service has been fully performed within the withdrawal period with your express consent and acknowledgement of waiver.

Payments are processed by Stripe. We are not liable for issues caused by your payment provider. Where required by law we issue invoices that meet Dutch fiscal requirements.

7. AI features and disclaimers

Trotora includes AI-powered features such as a content assistant and moderation helpers. These run on third-party AI services that we use as a deployer under the EU AI Act. Trotora does not build or train the underlying AI models. When you use the AI assistant you are interacting with an automated system, not a human, and its output is generated automatically and can be wrong, incomplete or misleading.

We may apply monthly limits on AI usage. We may change AI providers, models or limits at any time without notice, but we will not silently downgrade paid features below what your tier promises.

8. Termination

You can stop using Trotora and delete your account at any time. Until self-serve deletion ships, send a deletion request to [email protected]. We will process it within 30 days.

We may suspend or terminate accounts that breach these terms, that put others at risk, or where required by law. We will give notice and a chance to appeal unless that would defeat the purpose of the measure (for example, for serious safety or fraud incidents). Termination does not affect rights that have already accrued, including outstanding payments or claims.

9. Service availability and liability

We work hard to keep Trotora available, but we do not guarantee uninterrupted, error-free service. We may schedule maintenance or release updates that briefly affect availability.

Trotora is not a party to agreements concluded between users, for example via the marketplace, job listings or bookings with stables and businesses. The seller, provider or organiser is your counterparty and responsible for performance; we only facilitate the platform.

To the extent permitted by law, our liability for direct damages is limited to the amount you paid us for the service in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential or speculative damages, including lost profits or loss of data, except where our liability cannot legally be limited (for example, in cases of intent or gross negligence).

10. Governing law and disputes

These terms are governed by Dutch law. Mandatory consumer protection rules of the country where you live also continue to apply.

Disputes that we cannot resolve together fall under the jurisdiction of the competent court in Amsterdam, unless mandatory law specifies otherwise. If you are a consumer, you may opt for the court that is competent under the law within one month after we invoke this clause.

11. Changes to these terms

We may update these terms when the platform changes or when the law requires it. We will notify you of material changes at least 30 days before they take effect. If you do not agree with the new terms you may close your account before the new version takes effect.

12. Contact

For questions about these terms, contact [email protected]. For privacy questions see our Privacy Policy or contact [email protected].